Privacy Policy

Effective date: May 21, 2025

1. Data Privacy Commitment

   At gamewood.it.com, protecting your personal data is our top priority. This policy explains what information we collect, how we use it, and the measures we take to keep it safe.

2. Information We Gather

   To provide and improve our service, we may collect the following details:

   • Account Information: your username, email address, date of birth, and gaming preferences.
   • Purchase Records: history of transactions, license codes, dates of purchase, and encrypted payment details.
   • Technical Details: device type, operating system, browser version, IP address, and session length.
   • Usage Data: in-game achievements, forum activity, support tickets, and other interactions.
   • Cookies & Tracking: preferences stored via cookies and local storage to personalise your experience.
3. How We Use Your Data

   We process your information for purposes such as:

   • Performance Optimisation: improving site load times and navigation.
   • Personalised Recommendations: suggesting games and promotions that match your interests.
   • Account Security: detecting and preventing unauthorised access or fraudulent activity.
   • Customer Support: using order history to resolve issues more efficiently.
   • Marketing & Communications: sending you updates and exclusive offers, with the option to unsubscribe at any time.
4. Security Practices

   We employ industry-standard safeguards, including:

   • Encryption: SSL/TLS for data in transit and AES-256 for data at rest.
   • Access Controls: restricted permissions ensure only authorised staff can access your data.
   • Regular Testing: routine security audits and penetration tests to identify vulnerabilities.
   • Incident Response: a dedicated team monitors and addresses security events around the clock.
5. Data Sharing & Disclosure

   We never sell your personal data. We share it only with:

   • Service Providers: such as hosting providers, payment processors, and email services, all bound by confidentiality agreements.
   • Affiliated Entities: to synchronise information within our corporate group.
   • Legal Authorities: when mandated by law or to protect our legal rights.

   All third parties are contractually required to use your data solely for the specified purposes.

6. Your Rights

   Under applicable law, you may:

   • Access: request a copy of your personal data that we hold.
   • Rectify: correct any inaccuracies in your information.
   • Erase: ask us to delete your data, subject to our legal obligations.
   • Restrict Processing: limit how we use your data, for example, opting out of marketing.
   • Data Portability: receive your information in a structured, machine-readable format.

   To exercise any of these rights, please contact us at [email protected] or use the tools in your account dashboard.

7. International Transfers

   Your data may be stored and processed outside the UK. We ensure appropriate safeguards—such as standard contractual clauses and compliance with GDPR—are in place to protect your data.

8. Children’s Privacy

   We do not knowingly collect data from anyone under the age of 13. If we become aware of such collection without verifiable parental consent, we will promptly delete the information.

9. Policy Updates

   We may revise this Privacy Policy periodically. Any significant updates will be posted here with a new effective date and, if required, notified via email.

10. Contact Information

    If you have any questions or wish to make a privacy request, please reach out to us:

    Email: [email protected]
    Address: 37 Dogwood Court, Newbury RG14 5PP